Refund & Cancellation Policy – NSDL PAN Services

📌 Cancellation Policy

PAN application can be cancelled within 2 hours of payment. After that, application is forwarded to Income Tax Department and cannot be cancelled.

To cancel: Email pan@nsdl.co.in with Order ID within 2 hours. Full refund via Paytm source.

💰 Refund Policy

Refunds are applicable only in below cases:

• Duplicate Payment: Full refund within 7 days.
• Application Rejected by IT Dept: Refund after deducting ₹50 processing fee.
• Technical Error (Paytm failure): Auto-refund within 5-7 business days.

⏱️ Refund Timeline (Paytm Gateway)

Once approved, refunds are credited to original payment method within 5-10 business days as per Paytm settlement cycle.

📝 How to Request Refund

Email payments@nsdl.co.in with:

• Order ID / Application Reference Number
• Paytm Transaction ID
• Reason for refund